Help and answers.

iPhone and iPad. It will be available from the App Store at launch.

No. There is nothing to sign up for and no sign-in. The app opens straight to your Dashboard, and your data stays on your device.

Open Setup in the sidebar and work through the list: your Business Profile (name, logo, time zone), your Inspector Details, the Pricing Matrix and the Checklist Template. You can also change any of these later from their own menu items.

1. Clients > Add Client: enter the name and property address. For a one-off job, choose Inspection Visit as the visit frequency.
2. Visits > New Visit: choose the client and the date.
3. Work through the checklist, adding notes and photos.
4. Set the status to Completed.
5. Tap Export PDF to save or share the report.

This version is for one owner who books and carries out every visit. Every visit is assigned to you.

No. The app does not send emails. Reports, contracts and invoices are shared as PDFs through the iOS share sheet, so you can attach them in your own mail app, save them to Files or AirDrop them.

Every new installation includes one complete inspection: add the client, run the visit, complete the checklist with notes and photos, and save or share the report. Only the first inspection saved as Completed uses it.

The monthly price will be shown in the App Store, in your currency, when the app launches. Apple shows it again before you confirm a purchase.

Apple bills your Apple Account monthly and renews automatically unless you cancel at least 24 hours before the end of the current period. Manage or cancel it in Settings > your name > Subscriptions, or with Manage Subscription in the app.

Nothing is deleted, hidden or reset. You can still view, share and export your clients, reports, contracts and invoices, create invoices for inspections already completed, and back up or restore your data. Adding, starting and completing new inspections pauses until you subscribe again or tap Restore Purchases.

Sign in with the Apple Account you subscribed with, open Subscription and tap Restore Purchases. Restore Purchases brings back the subscription, not your records. To move your records, use Restore My Data with your backup file.

Yes. Your records are on the device. A subscription Apple has verified keeps working offline for up to seven days after it was last checked. When you are back online, tap Refresh Subscription Status.

In the app on your device, in an encrypted database. It is not kept on a server run by the publisher. See Privacy & Security.

1. Open Data Protection & Backup from the side menu.
2. Enter a backup passphrase of at least 10 characters, twice.
3. Tap Create Encrypted Backup and wait for “Backup created and verified”.
4. Tap Save to Files and choose a location you control.
5. Wait for “Backup saved and verified”.

Backup and restore work with or without a subscription.

1. Open Data Protection & Backup and tap Choose Backup File under Restore My Data.
2. Enter that backup’s passphrase and tap Unlock and Check Backup.
3. Review the summary, tick the confirmation, and tap Restore and Replace My Data.

A restore replaces all records on the device. The app keeps an encrypted recovery copy of your current data first, so you can undo it.

No. An ordinary device backup does not carry the app’s database key to a different device, so records moved that way stay locked. Always keep an Inspect/Check Pro encrypted backup and its passphrase.

A backup cannot be opened without the passphrase used to make it, and Sentravest Publishing Inc. cannot recover it. If your device still has your records, make a new backup with a new passphrase and keep that one safe.

Your free inspection has been used and there is no active subscription. Open Subscription to subscribe or restore a purchase.

Tap Refresh Subscription Status. If it still does not show, tap Restore Purchases while signed in with the Apple Account you used. A purchase waiting for approval shows Purchase pending.

Connect to the internet and tap Refresh Subscription Status. Check that the device’s date and time are set automatically.

This usually happens when a new device was set up from another device’s iCloud or computer backup. Nothing has been deleted. Tap Try again or restart the device. If the records stay locked, tick the confirmation, tap Set locked records aside and start empty, then use Restore My Data with your backup file and passphrase.

The Files window was closed without choosing a location. Tap Save to Files again. The verified backup is still ready until you leave the screen.

Open the Files app and search for InspectCheckPro-Backup. Backup files end in .icpbackup.

They were signed while no subscription was active. Renew or restore your subscription, then tap Schedule Pending Appointments on the Visits page.

Open it again. It finishes confirmed changes that were interrupted and tells you what it did, without deleting anything. An inspection that was not saved as Completed is still open.